{"id":1578,"date":"2026-07-20T19:58:24","date_gmt":"2026-07-20T11:58:24","guid":{"rendered":"https:\/\/damkarmatan.kukarkab.go.id\/?page_id=1578"},"modified":"2026-07-21T10:16:00","modified_gmt":"2026-07-21T02:16:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/damkarmatan.kukarkab.go.id\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style data-wp-block-html=\"css\">\n.entry-content {\n    max-width: 100% !important;\n    padding: 0 !important;\n    margin: 0 !important;\n}\n\n.site-content {\n    padding: 0 !important;\n    margin: 0 !important;\n}\n\n.page-header,\n.page-title,\nh1.entry-title {\n    display: none !important;\n}\n\n.entry-header {\n    display: none !important;\n}\n\n.site-header,\n.entry-header,\n.page-header {\n    display: none !important;\n}\n\n.site-content,\n.entry-content {\n    padding: 0 !important;\n    margin: 0 !important;\n}\n\nheader.bs-default {\n    display: none !important;\n}\n\n.sticky-wrapper {\n    display: none !important;\n}\n\n.wrapper {\n    padding: 0 !important;\n    margin: 0 !important;\n}\n\n.bs-card-box.page-entry-title {\n    display: none !important;\n}\n\n.faq-item.open {\n    background: #ffffff !important;\n    color: #1a1a1a !important;\n}\n\n.faq-inner {\n    background: #ffffff !important;\n    color: #555 !important;\n}\n\n.faq-inner p, .faq-inner ul li {\n    color: #555 !important;\n}\n\n.faq-body{\n    transition: max-height .6s cubic-bezier(0.4,0,0.2,1) !important;\n}\n<\/style>\n\n<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<title>FAQ &#8211; Damkar Kutai Kartanegara<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600&amp;display=swap\" rel=\"stylesheet\">\n<style>\n*{box-sizing:border-box;margin:0;padding:0;}\nbody{font-family:'Inter',sans-serif;background:#f5f5f5;color:#1a1a1a;}\n.hero{background:#b71c1c;padding:3rem 1.5rem;text-align:center;}\n.hero h1{color:#fff;font-size:28px;font-weight:600;margin-bottom:8px;}\n.hero p{color:rgba(255,255,255,0.8);font-size:15px;}\n.container{max-width:800px;margin:0 auto;padding:2rem 1.5rem;}\n.search-wrap{position:relative;margin-bottom:1.5rem;}\n.search-wrap svg{position:absolute;left:14px;top:50%;transform:translateY(-50%);width:18px;height:18px;stroke:#999;fill:none;}\n.search-input{width:100%;padding:13px 16px 13px 44px;border:1px solid #ddd;border-radius:12px;font-size:14px;font-family:'Inter',sans-serif;background:#fff !important;color:#1a1a1a !important;transition:.2s;}\n.search-input:focus{outline:none;border-color:#b71c1c;box-shadow:0 0 0 3px rgba(183,28,28,0.08);}\n.cats{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:1.5rem;}\n.cat{padding:7px 18px;border-radius:50px;border:1px solid #ddd;background:#fff !important;font-size:13px;font-family:'Inter',sans-serif;cursor:pointer;color:#555 !important;transition:.2s;}\n.cat:hover{border-color:#b71c1c !important;color:#b71c1c !important;background:#fff !important;}\n.cat.active{background:#b71c1c !important;color:#fff !important;border-color:#b71c1c !important;}\n.fcount{font-size:13px;color:#888;margin-bottom:1rem;}\n.faq-item{background:#fff !important;border:1px solid #e5e5e5;border-radius:14px;margin-bottom:10px;overflow:hidden;transition:border-color .2s;}\n.faq-item:hover{border-color:#b71c1c !important;background:#fff !important;}\n.faq-item.open{border-color:#b71c1c;background:#fff !important;}\n.faq-q{width:100%;display:flex;align-items:flex-start;gap:12px;padding:18px 20px;cursor:pointer;background:#fff !important;border:none;text-align:left;font-family:'Inter',sans-serif;}\n.faq-q:hover{background:#fff !important;}\n.faq-item:hover .faq-q{background:#fff !important;}\n.faq-item.open .faq-q{background:#fff !important;}\n.faq-badge{background:#fff0f0;color:#b71c1c;font-size:11px;font-weight:600;padding:4px 12px;border-radius:50px;flex-shrink:0;margin-top:1px;white-space:nowrap;}\n.faq-item.open .faq-badge{background:#b71c1c;color:#fff;}\n.faq-q-text{font-size:14px;font-weight:500;color:#1a1a1a !important;flex:1;line-height:1.5;}\n.faq-q:hover .faq-q-text{color:#1a1a1a !important;}\n.faq-chevron{width:20px;height:20px;flex-shrink:0;stroke:#999;fill:none;transition:transform .3s;margin-top:2px;}\n.faq-item.open .faq-chevron{transform:rotate(180deg);stroke:#b71c1c;}\n.faq-body{max-height:0;overflow:hidden;transition:max-height .35s ease;}\n.faq-item.open .faq-body{max-height:600px;}\n.faq-inner{padding:0 20px 18px 20px;border-top:1px solid #f0f0f0;background:#fff !important;}\n.faq-inner p{font-size:14px;color:#555 !important;line-height:1.8;margin-top:14px;}\n.faq-inner ul{margin:10px 0 0 18px;}\n.faq-inner ul li{font-size:14px;color:#555 !important;line-height:1.8;margin-bottom:4px;}\n.faq-inner strong{color:#1a1a1a !important;}\n.empty{text-align:center;padding:3rem;color:#aaa;font-size:14px;}\n@media(max-width:600px){.hero h1{font-size:22px;}.faq-q{padding:14px 16px;}.faq-inner{padding:0 16px 14px;}}\n<\/style>\n\n<div class=\"hero\">\n  <h1>Pertanyaan yang Sering Diajukan<\/h1>\n  <p>Frequently Asked Questions (FAQ) \u2014 Dinas Pemadam Kebakaran dan Penyelamatan Kabupaten Kutai Kartanegara<\/p>\n<\/div>\n\n<div class=\"container\">\n  <div class=\"search-wrap\">\n    <svg viewBox=\"0 0 24 24\" stroke-width=\"2\"><circle cx=\"11\" cy=\"11\" r=\"8\"><\/circle><path d=\"m21 21-4.35-4.35\"><\/path><\/svg>\n    <input class=\"search-input\" type=\"text\" placeholder=\"Cari pertanyaan...\" id=\"fsearch\">\n  <\/div>\n\n  <div class=\"cats\">\n    <button class=\"cat active\" onclick=\"filterCat('semua',this)\">Semua<\/button>\n    <button class=\"cat\" onclick=\"filterCat('kontak',this)\">Kontak &amp; Lokasi<\/button>\n    <button class=\"cat\" onclick=\"filterCat('layanan',this)\">Layanan<\/button>\n    <button class=\"cat\" onclick=\"filterCat('info',this)\">Informasi Umum<\/button>\n  <\/div>\n\n  <div class=\"fcount\" id=\"fcount\">Menampilkan 8 pertanyaan<\/div>\n\n  <div id=\"flist\">\n\n    <div class=\"faq-item\" data-cat=\"kontak\">\n      <button class=\"faq-q\" onclick=\"toggle(this)\">\n        <span class=\"faq-badge\">Kontak &amp; Lokasi<\/span>\n        <span class=\"faq-q-text\">Berapa nomor darurat (hotline) Pemadam Kebakaran yang bisa dihubungi saat terjadi insiden<\/span>\n        <svg class=\"faq-chevron\" viewBox=\"0 0 24 24\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg>\n      <\/button>\n      <div class=\"faq-body\">\n        <div class=\"faq-inner\">\n          <p>Anda dapat menghubungi nomor darurat damkarmatan kukar di Telepon (0541) 661009 atau di Whatsapp 0813 3595 1973 (layanan SIGAP 24 Jam terintegrasi). Selain itu, setiap kabupaten\/kota biasanya memiliki nomor hotline pos sektor Damkar terdekat yang aktif 24 jam.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"kontak\">\n      <button class=\"faq-q\" onclick=\"toggle(this)\">\n        <span class=\"faq-badge\">Kontak &amp; Lokasi<\/span>\n        <span class=\"faq-q-text\">Dimana alamat Damkarmatan Kukar?<\/span>\n        <svg class=\"faq-chevron\" viewBox=\"0 0 24 24\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg>\n      <\/button>\n      <div class=\"faq-body\">\n        <div class=\"faq-inner\">\n          <p>untuk wilayah Damkarmatan Tenggarong berada di Jl Ap Mangkunegoro Timbau dan Jl Pattimura. Dan juga memiliki pos relawan disetiap kelurahan tenggarong. Untuk wilayah di luar tenggarong, juga tersebar.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"layanan\">\n      <button class=\"faq-q\" onclick=\"toggle(this)\">\n        <span class=\"faq-badge\">Layanan<\/span>\n        <span class=\"faq-q-text\">Apakah layanan penyelamatan (rescue) dan pemadaman kebakaran dikenakan biaya?<\/span>\n        <svg class=\"faq-chevron\" viewBox=\"0 0 24 24\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg>\n      <\/button>\n      <div class=\"faq-body\">\n        <div class=\"faq-inner\">\n          <p><strong>Tidak ada biaya (gratis).<\/strong> Seluruh layanan operasional pemadaman kebakaran dan penyelamatan (evakuasi hewan liar, pelepasan cincin tersangkut, evakuasi sarang tawon, dll.) yang dilakukan oleh Dinas Pemadam Kebakaran adalah layanan publik murni tanpa dipungut biaya.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"layanan\">\n      <button class=\"faq-q\" onclick=\"toggle(this)\">\n        <span class=\"faq-badge\">Layanan<\/span>\n        <span class=\"faq-q-text\">Apa saja jenis layanan penyelamatan (non-kebakaran) yang bisa ditangani oleh petugas Damkar?<\/span>\n        <svg class=\"faq-chevron\" viewBox=\"0 0 24 24\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg>\n      <\/button>\n      <div class=\"faq-body\">\n        <div class=\"faq-inner\">\n          <p>Selain memadamkan api, petugas Damkar juga terlatih dan siap membantu dalam berbagai situasi darurat non-kebakaran, seperti:<\/p>\n          <ul>\n            <li>Evakuasi hewan liar atau berbahaya (ular, tawon, monyet, anjing\/kucing terjebak)<\/li>\n            <li>Pelepasan cincin yang kekecilan atau tersangkut di jari<\/li>\n            <li>Evakuasi korban kecelakaan lalu lintas atau orang terjepit<\/li>\n            <li>Penanganan pohon tumbang yang membahayakan akses jalan atau rumah<\/li>\n            <li>Pencarian orang hilang atau evakuasi korban bencana alam ringan<\/li>\n            <li>Dan lain-lain<\/li>\n          <\/ul>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"info\">\n      <button class=\"faq-q\" onclick=\"toggle(this)\">\n        <span class=\"faq-badge\">Informasi Umum<\/span>\n        <span class=\"faq-q-text\">Berapa lama waktu tanggap (response time) petugas Damkar setelah menerima laporan darurat?<\/span>\n        <svg class=\"faq-chevron\" viewBox=\"0 0 24 24\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg>\n      <\/button>\n      <div class=\"faq-body\">\n        <div class=\"faq-inner\">\n          <p>Berdasarkan Standar Pelayanan Minimal (SPM), waktu tanggap (response time) petugas Damkar dari posko menuju lokasi kejadian adalah <strong>maksimal 15 menit<\/strong> sejak laporan diterima, tergantung pada jarak tempuh, kondisi lalu lintas, serta hambatan di jalan.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"layanan\">\n      <button class=\"faq-q\" onclick=\"toggle(this)\">\n        <span class=\"faq-badge\">Layanan<\/span>\n        <span class=\"faq-q-text\">Bagaimana cara meminta bantuan untuk evakuasi sarang tawon atau hewan liar seperti ular?<\/span>\n        <svg class=\"faq-chevron\" viewBox=\"0 0 24 24\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg>\n      <\/button>\n      <div class=\"faq-body\">\n        <div class=\"faq-inner\">\n          <p>Anda dapat langsung menghubungi hotline Damkar setempat atau datang ke pos sektor terdekat. Sediakan informasi mengenai ukuran\/jenis hewan, lokasi persisnya, serta tingkat potensi bahayanya agar petugas dapat menyiapkan peralatan keselamatan yang sesuai.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"layanan\">\n      <button class=\"faq-q\" onclick=\"toggle(this)\">\n        <span class=\"faq-badge\">Layanan<\/span>\n        <span class=\"faq-q-text\">Apakah masyarakat umum bisa mendapatkan pelatihan dasar pencegahan dan penanggulangan kebakaran?<\/span>\n        <svg class=\"faq-chevron\" viewBox=\"0 0 24 24\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg>\n      <\/button>\n      <div class=\"faq-body\">\n        <div class=\"faq-inner\">\n          <p><strong>Bisa.<\/strong> Dinas Pemadam Kebakaran secara terbuka menerima permohonan dari instansi pemerintah, sekolah, perusahaan, maupun kelompok masyarakat\/RT-RW yang ingin mengadakan sosialisasi, simulasi, atau pelatihan penggunaan APAR dan evakuasi darurat kebakaran. Permohonan biasanya diajukan secara bersurat ke kantor Dinas Damkar setempat.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"faq-item\" data-cat=\"info\">\n      <button class=\"faq-q\" onclick=\"toggle(this)\">\n        <span class=\"faq-badge\">Informasi Umum<\/span>\n        <span class=\"faq-q-text\">Apa yang harus dilakukan pengendara di jalan raya saat mendengar atau melihat mobil pemadam kebakaran yang sedang melintas menuju lokasi darurat?<\/span>\n        <svg class=\"faq-chevron\" viewBox=\"0 0 24 24\" stroke-width=\"2\"><path d=\"m6 9 6 6 6-6\"><\/path><\/svg>\n      <\/button>\n      <div class=\"faq-body\">\n        <div class=\"faq-inner\">\n          <p>Mobil pemadam kebakaran yang menyalakan lampu rotator (biru\/merah) dan sirene memiliki hak utama jalan (prioritas) berdasarkan undang-undang lalu lintas. Pengendara wajib segera menepi ke sebelah kiri jalan dan memberikan jalan agar armada Damkar dapat melintas dengan cepat dan aman tanpa hambatan.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n\n  <\/div>\n  <div class=\"empty\" id=\"fempty\" style=\"display:none;\">Tidak ada pertanyaan yang cocok.<\/div>\n<\/div>\n\n<script>\nfunction toggle(btn){\n  const item=btn.closest('.faq-item');\n  const isOpen=item.classList.contains('open');\n  document.querySelectorAll('.faq-item.open').forEach(i=>i.classList.remove('open'));\n  if(!isOpen)item.classList.add('open');\n}\nfunction filterCat(cat,btn){\n  document.querySelectorAll('.cat').forEach(b=>b.classList.remove('active'));\n  btn.classList.add('active');\n  let count=0;\n  document.querySelectorAll('.faq-item').forEach(item=>{\n    const show=cat==='semua'||item.dataset.cat===cat;\n    item.style.display=show?'':'none';\n    if(show)count++;\n  });\n  updateCount(count);\n}\ndocument.getElementById('fsearch').addEventListener('input',function(){\n  const q=this.value.toLowerCase();\n  let count=0;\n  document.querySelectorAll('.faq-item').forEach(item=>{\n    const text=item.querySelector('.faq-q-text').textContent.toLowerCase();\n    const show=text.includes(q);\n    item.style.display=show?'':'none';\n    if(show)count++;\n  });\n  updateCount(count);\n});\nfunction updateCount(n){\n  document.getElementById('fcount').textContent='Menampilkan '+n+' pertanyaan';\n  document.getElementById('fempty').style.display=n===0?'block':'none';\n}\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; Damkar Kutai Kartanegara Pertanyaan yang Sering Diajukan Frequently Asked Questions (FAQ) \u2014 Dinas Pemadam Kebakaran dan Penyelamatan Kabupaten Kutai Kartanegara Semua Kontak &amp; Lokasi Layanan Informasi Umum Menampilkan 8 pertanyaan Kontak &amp; Lokasi Berapa nomor darurat (hotline) Pemadam Kebakaran yang bisa dihubungi saat terjadi insiden Anda dapat menghubungi nomor darurat damkarmatan kukar di [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/fullwidth.php","meta":{"footnotes":""},"class_list":["post-1578","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/damkarmatan.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/pages\/1578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/damkarmatan.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/damkarmatan.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/damkarmatan.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/damkarmatan.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/comments?post=1578"}],"version-history":[{"count":13,"href":"https:\/\/damkarmatan.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/pages\/1578\/revisions"}],"predecessor-version":[{"id":1597,"href":"https:\/\/damkarmatan.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/pages\/1578\/revisions\/1597"}],"wp:attachment":[{"href":"https:\/\/damkarmatan.kukarkab.go.id\/index.php\/wp-json\/wp\/v2\/media?parent=1578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}